
Ntombikayise Lucia Mzobe
Hello
I'm
Hi, my name is Lucia. I am a passionate & enthusiastic person with contagious energy and love for Auditing , Tech & Accounting.I believe I bring a fresh perspective & a warm smile in every setting because of my creativity & drive for excellence.

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Dive into the detail. Check out my journey so far.
Gamalakhe Commercial High School
NSC. National Senior Certificate | 2014
Subject
isiZulu Home Language
74.00 %
English (FAL)
57.00 %
Life Orientation
73.00 %
Accounting
55.00 %
Business Studies
72.00 %
Economics
44.00 %
Subject
Mark %
Subject
Mark %
Subject
Mark %
School Cultural.
Not applicable for this candidate.
Cultural Area 1
Level achieved 1
Description sport 1
Cultural Area 2
Level achieved 2
Description sport 2
School Sport.
Not applicable for this candidate.
Sport 1
Level achieved 1
Description sport 1
Sport 2
Level achieved 2
Description sport 2
School Outreach.
Not applicable for this candidate.
Outreach Area 1
Description outreach 1
Outreach Area 2
Description outreach 2
School Awards.
Not applicable for this candidate.
Award 1
Description award 1
Award 2
Description award 2
Other Things to Note.
Not applicable for this candidate.
Description award 2
School Leadership.
Not applicable for this candidate.
Leadership 1
Award achieved 1
Description leadership 1
Leadership 2
Description leadership 2
Award achieved 2
Work Experience.
Entering the working world.
Administrative Officer and HR
Technical Call Center Agent
Thami Express Studio
2021-5-31 - 2024-5-30
Admin duties:
•Provide administrative support such as attending all telephonic calls, office visitors, private clients in a professional manner.
•Maintaining a positive attitude to all customer feedback and resolving all customer complaints.
• Ensuring that all equipment is producing the best quality and all employees are consistent in giving the best service.
•Making stock orders via email, phone calls and taking all client orders.
•Monitoring and managing all incomes & expenditure, capturing all financial reports for accountant.
•Managing of monthly cash flows, following up on debt collections.
•Support the manager with ongoing projects as required or assigned.
•Recording all daily transactions using excel, monitor all system functions such as Add pay, sling, invoice
system and report back all progress &/ observations with all necessary predictions and risks along with
necessary controls to be implemented.
•Till operation, cashing up at the end of the day for both branches and allocating change for the till.
•Developing policies & strategies aiming at improving service delivery.
•Organizing all company filing and maintaining a both effective and efficient filling system.
•Identifying system errors throughout the day and do troubleshoot.
•Contribute towards the overall function and progress of the organisation by assisting & implementation of risk
management controls such as introduction of new software.
•Scheduling of appointments, meetings and preparing of agendas.
•Monitoring stock levels against established safety stock levels.
Human Resource Manager -Duties:
•Ensure good governance and compliance
•Ensuring competence in Human Resource Management, Financial Management, conflict management, change
management and time management.
•Delegating tasks & continually assessing that employees are playing their part in giving great customer
service.
•Doing payroll including calculations, payslips, salary schedules, UI19 submissions.
•Drafting of contracts and all company profile documents.
•Leading monthly team briefings and encouraging team collaboration.
•Conducting disciplinary actions.
•Updating the company policy.
•Arranging interviews, coordinating hiring efforts and on boarding new employees.
•Consult with SESSA on preparations for case in the disciplinary/grievance hearing.
•Prepare management reports & maintain confidentiality in all case files, correspondence & outcome.
Thami Express Studio
2022-1-31 - 2024-6-30
•Conducted root cause analysis to identify and resolve technical issues ensuring prompt resolution and adherence to service level agreements & maintaining a seamless operation.
•Monitored debit order system, negotiated payment plans, and updated account status regularly.
•Reconciling of EFT payments, cash payments and processing of refunds transactions on debit order system.
•Collaborate with the Operations team to address and prioritize escalated concerns.
•Kept accurate records of customer interactions and technical issues.
•Identify trends in technical issues and work with the Operations team to prevent future problems.
•Draft & send out professional statement updates to clients regarding technical issues affecting them.
•Develop technical support documentation and training materials.
•Compile analysis, status reports and marketing material.
•Plan course of action to recover outstanding payments.
• Account enquiries, issuing billing recons for clients and issuing of suspension orders.
Courses Completed.
Ticking the boxes.
Course Name 3
Course Name 2
Course Name 1
Alison-Internal Audition fundamental principles
2024-9-7
Alison: Professional Bookkeeping and Accounting 1 - Sales and Purchases
2024-9-7
Alison-Sage One bookkeeping accounting
2024-9-5
Mark Obtained: 88%
The primary aim of this course is to train students who aspire to become professional auditors in the future and to help internal auditing professionals who want to enhance their skills. The course consists of a single module with three topics. The first topic discusses different types of internal audits and compares internal and external audits.
Our second topic then takes you through the steps of conducting an internal audit. We cover all the minute details and technical points that define this technical process. The course’s final topic explains how to prepare an internal audit report and present it to the company's management.
Modules Completed
Module 1: Fundamentals of Internal Auditing
Module 2: Course assessment
Mark Obtained: 85%
This comprehensive course suits those that need to record and account for Sales and Purchase transactions. We begin with an introduction to bookkeeping and accounting that introduces you to assets and liabilities on the balance sheet, common business records and the Accounting Equation. We then examine sales tax and coding for sales invoices and credits and show you how to prepare customer statements and make entries into daybooks.
The course then covers the purchasing process and the documents involved. We explain how to check purchase invoices for approval and code them for analytical purposes before transferring the transactions into the ‘purchase’ and ‘purchase returns’ daybooks while you perform creditor reconciliations.
Modules Completed
Module 1: An Introduction to Bookkeeping and Accounting
Module 2: Sales Tax
Module 3: Sales and Sales Invoices
Module 4: Purchases
Module 5: Course assessment
Mark Obtained: 80%
This online accounting course proceeds to show the process of entering a sales receipt in Sage One, as well as the steps involved in reporting payments made to customers. This part of the course also explains how to enter non-invoiced transactions and lists situations where that might occur. It then goes on to explain the process of reconciling accounting and reporting transactions between different accounts. Reporting is the final section of this Sage one course and you will learn the process of generating reports such as the profit and loss report and the remittance advice.
The use of the Sage One application improves the accounting and bookkeeping process and its popularity and wide use in both large and small businesses is due to the user-friendly nature of the software and its efficiency. Modules Completed
Module 1: Setting Up, Invoices and Credit Notes
Module 2: Paying Suppliers, Bank Reconciliation and Reporting
Module 3: Course assessment
Entrepreneurial Pursuits.
Not applicable for this candidate.
Company Name
Industry
Date
Description
Languages.
Not applicable for this candidate.
Language 1
Proficiency 1
Language 2
Proficiency 2
Language 3
Proficiency 3
Skills.
Not applicable for this candidate.
Skill 1
Proficiency 1
Skill 2
Proficiency 2
Skill 3
Proficiency 3
Other Things to Note.
Not applicable for this candidate.
Description
University Academic.
Undergraduate Degree
Walter Sisulu University
Internal Auditing
Academic Average: 60.00%
Graduation Date: 2018-10-10
Award Info Undergraduate
Postgraduate Degree
Mark %
Graduation Date
Award Info Postgraduate
Masters Degree
Masters University
Masters Degree Name
Mark %
Graduation Date
Award Info Masters
University Cultural.
Not applicable for this candidate.
Cultural Area 1
Level achieved 1
Description sport 1
Cultural Area 2
Level achieved 2
Description sport 2
University Sport.
Not applicable for this candidate.
Sport 1
Level achieved 1
Description sport 1
Sport 2
Level achieved 2
Description sport 2
University Outreach.
Giving back.
Outreach Area 1
Outreach Area 2
I volunteered in my community for the Youth Development Forum Treasurer position for 1 year.
Duties:
- Managed the branches available funds.
- Oversaw all budgets and forecasts for upcoming giving back to the community projects
- Coordinated all donation requests and collection.
Qualities attained:
- Strong attention to detail
- High level of integrity and ethics
- Excellent communication and interpersonal skills
- Ability to work with diverse committees & volunteers .
- Strategic thinking and problem-solving.
- Familiarity with non-profit financial standards.
Description outreach 2
University Awards.
Not applicable for this candidate.
Award 1
Award 2
Description award 1
Description award 2
Other Things to Note.
Not applicable for this candidate.
Description other
University Leadership.
Taking Charge.
Leadership 1
I have worked as an Administrative Officer and HR person for 3 years at Thami Express Studio. That’s where I acquired my leadership skills
Award achieved 1
Leadership 2
Award achieved 2
Description leadership 2
Documents.
Need some more info? Feel free to download my documents below.
Matric
Certificate.
University
Transcript.
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