Resulting in a 20% reduction in the collection cycle time and improved cash flow
• Overseeing A&F account-related enquiries across 12 African countries, including subscriptions, retail, and sundry accounts.
• Orchestrated strategic partnership between sales and customer service departments to streamline billing dispute resolution processes, leading to a 30% increase in customer satisfaction and a 20% rise in customer retention rates.
• Executing monthly reconciliations for clearing accounts, subscriptions, and GL accounts, ensuring financial harmony across all countries.
• Compiling reconciliations, issuing monthly statements, and accurately allocating debtor's accounts.
• Showcasing adept negotiation skills in agreements with in-country partners, deftly resolving payment-related queries spanning over 12 African nations.
• Overseeing the timely receipt of withholding tax (WHT) Proof of Payment (POP) from in-country sources, judiciously crediting withheld amounts against Subscription Accounts.
• Serving as the guardian of fiscal health through the implementation of arrears management, navigating established debt collection protocols, and fearlessly confronting accounts delinquent for over 60 days.
Throughout these responsibilities, I consistently strive to maintain financial accuracy and adhere to the highest standards. This enables me to effectively manage receivable accounts for optimal financial performance.