Strategy and Planning:
• Develop and implement operational strategies, goals, and objectives aligned with the company's overall vision.
• Conduct regular analysis of operations to identify areas for improvement and implement appropriate solutions.
• Collaborate with the Managing Director to develop and refine business plans and operational budgets.
• Stay updated on industry trends and best practices to drive continuous improvement.

Team Leadership and Management:
• Provide strong leadership to the operations team, ensuring clear communication, effective collaboration, and a positive work environment.
• Recruit, train, mentor, and motivate a high-performing operations team.
• Set performance goals and provide regular feedback and performance evaluations.
• Foster a culture of accountability, excellence, and continuous learning.

Operations Optimization:
• Streamline operational processes and procedures to maximize efficiency and minimize costs.
• Develop and implement performance metrics and KPIs to measure operational effectiveness.
• Identify bottlenecks and inefficiencies and develop and execute strategies to address them.
• Optimize supply chain management, inventory control, and logistics to ensure timely delivery of products/services.

Risk Management and Compliance:
• Develop and implement risk management protocols to identify and mitigate operational risks.
• Ensure compliance with relevant laws, regulations, and industry standards.
• Monitor and maintain appropriate levels of insurance coverage for operational activities.

Vendor and Stakeholder Management:
• Manage relationships with key vendors, suppliers, and partners to ensure seamless operations and quality service delivery.
• Collaborate with cross-functional teams to align operational activities with the needs of other departments.
• Communicate effectively with internal and external stakeholders, including executive, team members, and clients.