• Communicating effectively with clients to understand their debt situation, explain the urgency
of payment and build trust.
• Manage a portfolio of accounts, including keeping track of payment deadlines, updating
customers’ information and recording client interactions.
• Analyzing situations, reviewing possible actions and identifying the best solutions.
• Being able to understand a person’s emotions and situations.
• Attending and contributing to company development meetings.
• Gathering information from customers and implementing changes where necessary to improve
the overall performance of the company
• Meet weekly targets, attend workshops, and ensure customer issues are resolved efficiently.
• Build rapport with clients through multiple channels e.g. calls, web, and chat.
• Takes ownership of client queries, issues and escalations to ensure a personalized service and
effective resolution
• Communicate existing and new product information to clients.
• Ensure that outbound customer communication is prioritized as telephonic overwritten to
make communication with customers more of a personal interaction. Telephonic
communication should be followed through with written communication.
• Ensure that customer requests for call backs are actioned as priority.