1. Ensure Service Delivery
- Review daily service requests and prioritize based on urgency and SLA.
- Monitor ongoing tasks to ensure they meet quality and time standards.
- Follow up on pending tasks to ensure timely completion.

2. Source and Verify Information
- Conduct telephone interviews to collect and verify company information.
- Send out and manage responses from online questionnaires.
- Perform desktop research to gather necessary information.

3. Data Entry
- Accurately input collected data into internal systems.
- Regularly update records to ensure data integrity.

4. Resolve Queries
- Address and resolve any data discrepancies or issues promptly.
- Communicate with relevant parties to clarify and correct information.

5. Maintain Communication
- Keep stakeholders informed about the status of their requests.
- Respond to emails and phone calls in a timely and professional manner.

6. System Maintenance
- Regularly check and update the operating system to reflect current report statuses.
- Ensure all data entries are current and accurate.

7. KPI Achievement
- Review KPI targets and plan daily tasks to achieve these goals.
- Track progress and make adjustments as necessary to meet targets.

Key Learning Areas:

1. Data Management
- Techniques for accurate data entry and management.
- Methods for ensuring data integrity and accuracy.

2. Research Skills
- Effective telephone interview techniques.
- Online research methods and tools.
- Verification and validation of information.

3. Service Delivery
- Understanding and managing service level agreements (SLAs).
- Quality assurance practices.

4. Problem Solving
- Techniques for identifying and resolving data discrepancies.
- Effective query resolution methods.

5. Time Management
- Prioritization of tasks based on urgency and importance.
- Strategies for efficient workflow management.

6. Communication
- Professional communication skills for interacting with stakeholders.
- Effective email and telephone communication techniques.

Soft Skills Learnt:

1. Attention to Detail
- Ensuring high accuracy in data entry and verification.

2. Time Management
- Prioritizing tasks to meet deadlines and SLAs.

3. Problem-Solving
- Quickly resolving data issues and queries.

4. Communication
- Maintaining clear and effective communication with stakeholders.

5. *Adaptability
- Adjusting to changes in priorities and tasks.

6. Teamwork
- Collaborating with colleagues and stakeholders to ensure smooth service delivery.

7. Customer Service
- Ensuring stakeholder satisfaction through timely and accurate service delivery.