● Manage the day-to-day activities of the cof fee shop, ensuring smooth operations across all departments to maintain ef ficiency. ● Recruit, train, and supervise employees, fostering a positive work environment that promotes teamwork and productivity. ● Monitor stock levels, order supplies, and manage vendor relationships to ensure timely and cost-ef fective procurement. ● Cultivate a welcoming atmosphere for customers, promptly addressing concerns and ensuring a high level of satisfaction. ● Oversee the financial aspects of the business, including budgeting, accounting, financial reporting, and ef fective cost control. ● Develop and implement business strategies designed to drive growth, improve profitabilit y , and achieve long-term objectives. ● Identify and resolve operational challenges to ensure the business runs ef ficiently and ef fectively. ● Maintain high standards of food and beverage quality , hygiene, and presentation in alignment with industry expectations. ● Plan and execute marketing campaigns, including social media management and local outreach, to attract and retain customers. ● Ensure compliance with health and safety regulations as well as industry standards. ● Build and maintain strong relationships with customers, addressing their needs and enhancing their overall experience. ● Conduct financial analysis to control costs, maximize revenue, and ensure the financial health of the business. ● Explore and implement new business opportunities, including expanding product of ferings and enhancing services.